1. Shut Off Water
Turn off your main water valve immediately to stop flooding. Usually near the water meter.
24/7 EMERGENCY DISPATCH
If you have a burst pipe, shut off your main water valve and call Captain Plumber at (778) 721-8000. We respond within 60 minutes, 24/7. No overtime charges, ever.
Burst Pipe? We're On Our Way.
24/7 emergency burst pipe repair. We stop the water and fix the pipe — fast.
Same-day response Upfront pricing Red Seal certified No overtime fees
Emergency response · 4 steps
What To Do When a Pipe Bursts
2. Call Captain Plumber
Call (778) 721-8000. We respond to burst pipe emergencies within 60 minutes.
3. Minimize Damage
Move valuables away from water. Use towels or a wet-vac to remove standing water.
4. We Repair the Pipe
Our plumber repairs or replaces the burst section and tests for leaks before leaving.
100% 5-Star Reviews on Google.
(42+ reviews)
Our customers consistently rate us 5 stars for our exceptional plumbing services, reliability, and professionalism.
5.0/5 · 42+ reviews
View all reviewson Google · 42+ reviewsNas was terrific and the work was top notch. I have a new kitchen tap, the drains work properly and I have plenty of hot water thanks to the newly installed hot water tank. Came next day to fix the tap and drains and was three days early for the hot water tank.
We recently contacted Captain Plumber with some plumbing issues we were experiencing. From replacing faucets, to a main waterline repair, Nassim has been a blessing. The service we received was outstanding. Nas is extremely knowledgeable.
I highly recommend Captain Plumber for any of your plumbing needs. He went over and above what was a bit of a challenging job on my mobile home. His quote was very fair, and he stuck to it exactly.
Nas is amazing at what he does and has now gotten us out of 2 big issues around the house. We recommend his services to anyone and he will always be our first call when we need help.
I called Captain Plumber as my sink was blocking up. Nassim came out quickly. He was friendly, efficient and gave me tips to prevent this from happening again in the future. Very happy with the service and very reasonable pricing!
Came over at 3am to help me with a clogged sink. He fixed the problem instantly and even cleaned up the mess in the sink. Incredible, quick and easy. If I ever need a plumber again I will definitely be this company.
Frequently asked.
Quick answers to the questions we hear most. Still curious? Call the desk — a real person picks up.
How quickly can you respond to an emergency?
For emergencies we typically arrive within 60 minutes. Our team is available 24/7 including weekends and holidays, with no overtime charges.
Do you provide free estimates?
Yes — free estimates for all planned plumbing work. For emergency service calls there is a diagnostic fee that gets applied toward any work performed.
Are your plumbers licensed and insured?
Absolutely. All our plumbers are fully BC-licensed, insured, and background-checked. We maintain current certifications and stay on top of the latest plumbing codes and technology.
What areas of Kelowna do you serve?
The entire Kelowna area plus West Kelowna, Lake Country, Peachland, Vernon, Penticton, Winfield, and Joe Rich. Unsure if we cover your area? Give us a call.
Do you offer any warranties or guarantees?
We stand behind our work with a 100% satisfaction guarantee. One-year warranty on all labor, plus we pass through manufacturers' warranties on parts and fixtures we install.
How do you charge for your services?
Upfront, transparent pricing before any work begins. For most standard services we use flat-rate pricing rather than hourly, so the price you hear is the price you pay.
Can you handle commercial plumbing needs?
Yes — full commercial plumbing for businesses of any size: restaurants, retail, offices, industrial. We work around your hours to minimize disruption.
What payment methods do you accept?
Cash, cheque, all major credit cards, and e-transfer. For larger projects we can discuss payment plans or financing.
Available 24/7 · No overtime
Burst Pipe? Don't Wait.
60-minute response across the Okanagan.
Tap to call(778) 721-8000