Cause: Pilot Light Out
Fix: We relight the pilot and check the thermocouple. If the pilot keeps going out, we replace the faulty component.
DIAGNOSE · REPAIR · WARRANTY
No hot water is usually caused by a pilot light issue, faulty thermostat, or sediment buildup. Captain Plumber diagnoses and repairs all types of water heaters same-day.
No Hot Water? We'll Fix It Today.
Same-day water heater diagnosis and repair. Gas, tankless, etc.
Same-day response Upfront pricing Red Seal certified No overtime fees
6 likely causes
Common Causes & Fixes
Cause: Faulty Thermostat
Fix: We test and replace the gas valve or thermostat to restore proper temperature control.
Cause: Sediment Buildup
Fix: We flush the tank to remove sediment that reduces heating efficiency and causes rumbling.
Cause: Broken Dip Tube
Fix: A cracked dip tube mixes cold water with hot. We replace it to restore consistent hot water.
Cause: Tankless Error Code
Fix: We diagnose error codes and repair flow sensors, ignition, or heat exchangers.
Cause: Old Water Heater
Fix: Water heaters last 8-12 years. We help you choose and install the right replacement.
100% 5-Star Reviews on Google.
(42+ reviews)
Our customers consistently rate us 5 stars for our exceptional plumbing services, reliability, and professionalism.
5.0/5 · 42+ reviews
View all reviewson Google · 42+ reviewsNas was terrific and the work was top notch. I have a new kitchen tap, the drains work properly and I have plenty of hot water thanks to the newly installed hot water tank. Came next day to fix the tap and drains and was three days early for the hot water tank.
We recently contacted Captain Plumber with some plumbing issues we were experiencing. From replacing faucets, to a main waterline repair, Nassim has been a blessing. The service we received was outstanding. Nas is extremely knowledgeable.
I highly recommend Captain Plumber for any of your plumbing needs. He went over and above what was a bit of a challenging job on my mobile home. His quote was very fair, and he stuck to it exactly.
Nas is amazing at what he does and has now gotten us out of 2 big issues around the house. We recommend his services to anyone and he will always be our first call when we need help.
I called Captain Plumber as my sink was blocking up. Nassim came out quickly. He was friendly, efficient and gave me tips to prevent this from happening again in the future. Very happy with the service and very reasonable pricing!
Came over at 3am to help me with a clogged sink. He fixed the problem instantly and even cleaned up the mess in the sink. Incredible, quick and easy. If I ever need a plumber again I will definitely be this company.
Frequently asked.
Quick answers to the questions we hear most. Still curious? Call the desk — a real person picks up.
How quickly can you respond to an emergency?
For emergencies we typically arrive within 60 minutes. Our team is available 24/7 including weekends and holidays, with no overtime charges.
Do you provide free estimates?
Yes — free estimates for all planned plumbing work. For emergency service calls there is a diagnostic fee that gets applied toward any work performed.
Are your plumbers licensed and insured?
Absolutely. All our plumbers are fully BC-licensed, insured, and background-checked. We maintain current certifications and stay on top of the latest plumbing codes and technology.
What areas of Kelowna do you serve?
The entire Kelowna area plus West Kelowna, Lake Country, Peachland, Vernon, Penticton, Winfield, and Joe Rich. Unsure if we cover your area? Give us a call.
Do you offer any warranties or guarantees?
We stand behind our work with a 100% satisfaction guarantee. One-year warranty on all labor, plus we pass through manufacturers' warranties on parts and fixtures we install.
How do you charge for your services?
Upfront, transparent pricing before any work begins. For most standard services we use flat-rate pricing rather than hourly, so the price you hear is the price you pay.
Can you handle commercial plumbing needs?
Yes — full commercial plumbing for businesses of any size: restaurants, retail, offices, industrial. We work around your hours to minimize disruption.
What payment methods do you accept?
Cash, cheque, all major credit cards, and e-transfer. For larger projects we can discuss payment plans or financing.
Same-day service
Restore Your Hot Water
Gas, tankless, etc. All systems, same-day.
Tap to call(778) 721-8000