Privacy Policy
Last updated October 20, 2026
This policy explains what Captain Plumber ("we", "us") collects, how we use it, and who we share it with. It covers captainplumber.ca, our service request and coupon forms, and the Captain Plumber Admin app our own staff use (iOS and Android). It does not cover any other company's website or app.
Information we collect
From customers and visitors — when you request service, submit a coupon claim, or contact us:
- Name, email address, phone number, and service address
- Details about the job you're asking about (what you typed in the form)
- Once you become a customer: invoices, quotes, and payment status, kept in our QuickBooks Online account
- Photos our technicians take on site for service reports, and a copy of the completed report
From our own staff, inside the Admin app:
- Your name and email, used to sign in and identify who made a change
- A device push-notification token, so you can be alerted to new leads
- Voice recordings are not stored — voice features transcribe speech to text live and keep only the resulting text
We do not collect your precise device location. Maps in the app show customer addresses we already have on file, not your current position.
How we use it
- To schedule, perform, and bill for plumbing and heating service
- To send you appointment confirmations, invoices, quotes, and service reports by email
- To respond to a coupon claim or a question you've sent us
- To let our staff sign in, manage jobs, and talk to our internal assistant tools
- To improve how we run the business — we don't sell, rent, or use your information for third-party advertising
Who we share it with
We use a small number of service providers to run the business. Each only sees what it needs to do its job:
- QuickBooks Online (Intuit) — our system of record for customers, invoices, and quotes
- Google Firebase — staff sign-in and app data storage
- Vercel — hosts our website and the servers behind the app
- Resend — delivers the emails we send you
- LiveKit and Deepgram — power the Admin app's live voice assistant and speech-to-text
- Anthropic (Claude) — helps draft email templates and service report text for staff review before it's sent
We don't sell your information, and we don't share it with anyone outside this list except when the law requires it.
How long we keep it
Customer and job records follow our QuickBooks Online retention, generally for as long as needed for accounting and warranty purposes. A lead or coupon claim that never becomes a job is kept for a reasonable period and then deleted. You can ask us to delete your information sooner — see below.
Your choices
To see, correct, or delete the information we hold about you, email service@captainplumber.ca or call (778) 721-8000. Staff with an Admin app account can ask an administrator to remove their account and device at any time.
Security
Everything travels over encrypted (HTTPS/TLS) connections. Admin access is limited to approved staff and requires signing in; app data is stored with Google Firebase and QuickBooks Online, both of which maintain their own security programs.
Children
Our services are for homeowners and businesses. We don't knowingly collect information from children.
Changes to this policy
If this policy changes in a meaningful way, we'll update the date at the top of this page.
Contact us
Captain Plumber
2055 Elkridge Dr #1, Westbank, BC V4T 3K1
service@captainplumber.ca · (778) 721-8000